Booking Terms and Conditions
These are the Terms and Conditions that will apply to your booking
Please read them carefully as you will be bound by them.
These Terms shall constitute the entire agreement between the Hijos Del Sendero S.A. de C.V. (also referred to as Aire Libre Run) and the Client relating to the subject matter herein, and shall constitute a binding agreement. There is no verbal or written; representation, warranty, prior agreement, or description of services, other than as expressed herein.
The contract and booking is made with, and services will be provided by, Aire Libre Run. By booking a trip, you agree to be bound by these Terms and Conditions that govern the relationship, the cancellation policy and limitations of liability. These Terms and Conditions affect your rights and designate the governing law and forum for the resolution of any and all disputes.
Booking an Aire Libre experience & the contract
All persons wishing to make a booking have carefully read and understand the Terms and Conditions that follow. By making a booking with Aire Libre, you accept on behalf of yourself and all those named on the booking, including minor(s) and/or person(s) under a disability to be bound by these Terms and Conditions. A booking is accepted and becomes definite only from the date when Aire Libre sends a confirmation email. It is at this point that a contract between Aire Libre and the Client comes into existence. Before your booking is confirmed and a contract comes into force, Aire Libre reserves the right to increase or decrease trip prices. Aire Libre reserves the right to decline any booking at their discretion. The person or persons named on the booking are hereafter referred to as the “Client”. All bookings are made with Aire Libre Run, which sells the tours described in this website.
An Aire Libre team member will contact you within 48 hours, regarding your completed registration to confirm your participation in your selected trip. Confirmation of your participation does not necessarily mean that your trip is confirmed to run. Aire Libre encourages you to refrain from purchasing non-refundable travel until you receive an email confirmation from the Aire Libre staff. In order for our experiences to take place we have a minimum of 4 participants.
Deposits & cancellations
You may book a retreat with a deposit (down payment) until 1 month prior to the retreat start date, after which full payment is required to secure your spot (if any are still available).
Our retreats typically fill three or more months in advance.
The remaining balance of your retreat payment is due 30 days before the retreat begins. We will notify you of the balance due date after your deposit has been processed.
If the final balance is not received by the due date, then your booking cannot be guaranteed and Aire Libre reserves the right to cancel your booking and forfeit your deposit.
Refund / Cancellation policies.
We understand that unexpected events can arise that can affect your plans. We recommend all our retreat guests purchase travel insurance to protect their purchase.
Booking early ensures you a spot in a retreat, many of which sell out far in advance. But if your plans change, no problem; you won’t lose your deposit.
If you cancel more than 60 days before the retreat begins, you may request a partial refund (less a cancelation fee equal to the deposit).
All retreat payments become non-refundable less than 60 days before the retreat begins.
Full and partial retreat payments can be transferred to another retreat taking place within the next year, if you notify us 90 days or more before the retreat begins. For this reason, we recommend you purchase travel insurance.
There is a $100 deposit transfer fee associated with making this change, but avoids incurring the cancellation fee.
You may also transfer the balance to a friend if you let us know 90 days or more in advance.
You may only transfer your retreat deposit one time.
Pricing & Fees
All retreat prices are quoted and payable in USD.
Aire Libre is not responsible for any fees incurred due to currency exchange or fees charged by your credit card/bank for processing funds in another currency.
Medical conditions & special requirements
The Client must fill out Aire Libre medical form. The Client must inform Aire Libre of any medical conditions, pregnancy, disability or any other mental and or physical condition which may affect fitness to travel and/or any medical condition. Failure to notify Aire Libre may result in the Client being refused travel. Failure to notify Aire Libre of any such condition that results in cancellation will have full cancellation fees to the Client. Some trips may be unsuitable for Clients due to age, mobility, disability, pregnancy or physical or mental conditions. It is the Client’s responsibility to check prior to booking. Aire Libre may refuse to carry pregnant women over 24 weeks or Clients with certain conditions. Aire Libre is not required to provide any special facilities unless it has agreed to do so in writing. Aire Libre will do its best to meet Clients special requests including dietary, but such requests do not form part of the Contract and therefore Aire Libre is not liable for not providing these requests. Medical facilities vary from country to country and Aire Libre makes no representations and gives no warranties in relation to the standard of such treatment.
Acceptance of booking & final payments
Acceptance of Booking
Aire Libre will confirm acceptance of the Client’s booking via email. Please ensure Aire Libre is on your contact list so our emails don’t go to your junk folder!
Cancellation of a retreat by Aire Libre
Aire Libre reserves the right to cancel any trip for any reason, but will not cancel a tour less than 30 days before departure except for unusual or unforeseen circumstances outside Aire Libre’s control. When a tour is canceled by Aire Libre before the agreed date of departure for any reason other than the fault of the Client, the Client can either:
Transfer her deposit to another retreat taking place within the next 12 months, or:
Receive a full refund of all monies paid under the contract as soon as possible.
Aire Libre Run is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the booking such as visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc. If the Client is offered a refund but requests an alternate tour of a higher value than that originally booked, then the Client must pay the difference in price. Where after departure a significant element of the trip contracted for cannot be provided, Aire Libre will make suitable alternative arrangements for the continuation of the trip. If it is not possible to provide a suitable alternative or the Client reasonably rejects any suitable alternatives, Aire Libre will provide the Client a refund of unused tour portions. Where a significant alteration or cancellation occurs which is not due to Force Majeure or other circumstances beyond the Aire Libre´’s control, Aire Libre will in some circumstances offer compensation. Significant alterations do not include the substitution of a transportation method, modification of itineraries, change in hotel accommodation or meal offering.
All Aire Libre Run trips do not include national or international airfare. Aire Libre strongly recommends you wait until the trip is confirmed to run before booking airfare or making any non-refundable travel arrangements.
Travel & health insurance
Aire Libre Run highly recommends Clients obtain travel medical insurance with a minimum medical coverage of $100,000 while traveling with Aire Libre. This insurance must cover personal injury and emergency medical expenses including, but not limited to, helicopter evacuation, air ambulance and repatriation.
It is strongly recommended the coverage be extended to include cancellation, curtailment, and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the Client during travel. Aire Libre shall have no liability for loss, theft of or damage to baggage or personal effects. Personal belongings lost or stolen while unattended by the client in public lounges or other public areas, whether on board a train, bus, or other mode of transportation, publicly owned or operated by Aire Libre or elsewhere, are not reimbursable. Losses due to ordinary wear and tear, and other acts of God are not reimbursable. Aire Libre cannot accept responsibility for and in no event shall be liable for loss or damage of valuables or other articles left in or on facilities used by Aire Libre such as hotels, huts, expedition vehicles, or any other mode of transportation.
The Client acknowledges that the cost of Aire Libre retreats do not include insurance and that the Client has been advised to obtain separate coverage at an additional cost. When obtaining travel insurance the Client must ensure the insurer is aware of the type of travel to be undertaken.
Evacuation procedures and costs
Aire Libre Retreat Leaders, local guides or other representatives decisions will at all times be final on all matters likely to affect the safety and well-being of the trip. We reserve the right to prohibit any traveler from continuing on a trip with no right of refund if, in our opinion, that traveler’s actions pose a threat to the safety of others, to the wildlife, themselves, or if the traveler’s actions and/or behaviors are harming the enjoyment of the trip for others.
Evacuations costs are to be covered by the person being evacuated.
Valid Passport: The Client must be in possession of a valid passport required for entry, departure and travel to retreat destinations (passport must be valid 6 months past the return date), all visas, permits and certificates including vaccination certificates (if required), insurance policies, etc. are required for the whole of the journey. The Client accepts full responsibility for obtaining all such documents, visas and permits prior to the start of the retreat and is solely responsible for any adverse consequences resulting from missing or defective documentation. Any information or advice given by Aire Libre regarding visas, vaccinations, climate, clothing, baggage, special equipment, etc. is purely advisory, provided as a courtesy to the Client and Aire Libre is not responsible for any errors or omissions as to the information provided by third parties such as the appropriate governmental authorities.
Retreat Details: To expedite the obtaining of travel documents and flight bookings please note that all international trip-related documents such as Retreat Planning Guides will be sent via email once the trip is confirmed to run. Aire Libre will aim to confirm trips within a reasonable timeframe.
Claims & complaints
If a Client has a complaint against Aire Libre, the Client must first inform the Retreat Leader or guide at the earliest opportunity to allow the grievance to be rectified. If satisfaction is not reached, contact the Aire Libre Chief of Operations whilst on retreat so that Aire Libre is provided the opportunity to rectify the matter. Failure to indicate dissatisfaction whilst on tour will result in the Client’s ability to claim compensation from Aire Libre being extinguished or at least reduced. If satisfaction is still not reached through these means on retreat then any further complaint must be put in writing to Aire Libre within 30 days of the end of the trip.
The Client acknowledges he or she will be visiting places where the political, cultural and geographical attributes present certain risks, dangers and physical challenges greater than those present in her daily life. By booking travel with Aire Libre, the Client acknowledges she has considered the potential risks, dangers and challenges, and expressly assumes the risks attendant to such travel conditions. The Client is solely responsible for acquainting themselves with customs, weather conditions, physical challenges, and laws in effect at each stop along the itinerary, and is encouraged to locate or make contact prior to embarkation with her local embassy or consulate at the trip destination.
Suppliers & independent contractors
Hotels, shuttle services, excursions or other elements of Aire Libre Run will be arranged by Aire Libre with local suppliers who may themselves engage the services of local operators and/or sub-contractors. Aire Libre will at all times endeavor to appoint reputable and competent local suppliers. The terms and conditions of the suppliers will be applicable. These may limit or exclude the liability of the supplier. The liability of Aire Libre will not exceed that of any supplier. Local laws and regulations of the relevant country will be relevant in assessing the performance of the services of any supplier. Neither Aire Libre nor any carrier is liable for independent contractors.
Safety & trip enjoyment
We take your safety and well-being very seriously, which is why we partner with accredited tour operators, licensed guiding companies and other trained professionals for our all of domestic and international retreats. However, you are ultimately responsible for your safety, which is why we ask all retreat participants to sign a liability waiver before departure. To avoid possibly dangerous situations, it is extremely important that you obey any rules and regulations imposed by the Aire Libre Retreat Leaders and/or Local Guides and instructions given by them.
Aire Libre reserves the right to prohibit any Client from continuing on a trip with no right of refund if, in our opinion, that Client’s actions pose a threat to the safety of them, others, or to the wildlife, or if that Client’s actions or behaviors are seriously jeopardizing the enjoyment of the trip for others. The decision of the Aire Libre Retreat Leader or representative will at all times be final on all matters likely to affect the safety and well-being of the trip. All Clients must, at all times, strictly comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and Aire Libre will not accept responsibility or liability for any Client who contravenes any laws or other regulations of any country visited.
Health & fitness
Most Aire Libre trips should not be overly strenuous for people who are healthy and reasonably fit. All travelers are expected to carry their own bags, and the running, accommodation, and travel on certain programs can be very physically demanding. If you (or anyone on whose behalf you are booking) are affected by any condition, medical or otherwise, that might affect your or other people’s enjoyment of the trip, you must advise us of this at the time of booking. If your health or fitness changes between the time of booking and the trip departure date, you must notify the Aire Libre office of these changes before the trip starts.
Photos, video and content creation
In the course of participation in a Aire Libre event, photos or video may be taken by participants, guides and professional photographers. These images may be used in any Aire Libre materials, website, Facebook, etc., unless Clients specifically request to the photographer or in writing to Aire Libre, to not use any material your image is depicted in.Otherwise, permission is granted to Aire Libre to perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.
Retreat itinerary changes
Aire Libre Run and its partners reserves the right to alter retreat programs and itineraries due to weather, road conditions or other circumstances. These programs may be changed or cancelled at any moment due the trip to assure the safety of our clients and staff. No responsibility is accepted for losses, expenses due to delays, changes of flights or other services because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules or other similar causes. Aire Libre and its partners do not assume responsibility for accidents or deaths that can be traced to the participants’ negligence, acts of third parties or exterior circumstances such as weather, natural occurrences, ware or other similar causes.
To ensure that tours run smoothly, Aire Libre needs to use personal information (such as name, address, special needs, health conditions, dietary requirements etc.) provided by Clients to Aire Libre, and also pass on such information to other outfitters/guides or suppliers involved in the operation of the trip. Aire Libre will apply appropriate security measures to protect such personal data and will only pass on data that is applicable to outfitters or suppliers responsible for the tour. By completing the Aire Libre Retreat Booking Form, Clients consent to this information being transferred as required.
Aire Libre is not responsible for any improper or non-performance of any services forming part of the Contract which are wholly attributable to the fault of the Client, the unforeseeable or unavoidable act or omission of a third party unconnected with the provision of any services to be provided under the Contract; unusual and unforeseeable circumstances beyond the control of Aire Libre and/or the relevant supplier, the consequences of which could not have been avoided even if all due care had been exercised including (but not limited to) an event of force majeure; or any event which Aire Libre and/or the relevant supplier could not even with all due care have foreseen or forestalled.
In the event that Aire Libre is responsible for any death, injury or illness caused by the negligent acts and/or omissions of its suppliers of services which form part of the Contract then Aire Libre limits its liability.
Acceptance of risk
The Client acknowledges that the nature of the tour is adventurous and may involve a significant amount of personal risk. The Client hereby assumes all such risk and does hereby release Aire Libre from all claims and causes of action arising from any damages or injuries or death resulting from these inherent risks. At the time of payment, the Client is required to sign Aire Libre´s RELEASE OF LIABILITY, WAIVER OF CLAIMS, ASSUMPTION OF RISKS AND INDEMNITY AGREEMENT. Please read carefully.
In the event that any term or condition contained herein is unenforceable or void by operation of law or as being against public policy or for any other reason than such term or condition shall be deemed to be severed from this Agreement or amended accordingly only to such extent necessary to allow all remaining Terms and Conditions to survive and continue as binding.
Successors & assigns
These Terms and Conditions shall inure to the benefit of and be binding upon Aire Libre and the Client and their respective heirs, legal personal representatives, successors and assigns.
The Company, Aire Libre exists under, and is pursuant to, the laws of Mexico.
The Contract and these Terms and Conditions are subject to the laws of Mexico.
Waiver of booking conditions
These Booking Terms and Conditions may only be waived or amended by written mutual consent. When a Client completes, submits and makes the payment for booking their place for a retreat, they agree to accept all these conditions, and when the booking is accepted, Aire Libre agrees to carry out the obligations as defined therein.
Updating of terms & conditions
Aire Libre reserves the right to update and/or alter these terms and conditions at any time, and it is the Client’s responsibility to be familiar with them. The latest terms and conditions may be found on Aire Libre’s website.
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